Refund Policy

General Policy

At Urla Legacy, we want every guest to enjoy a memorable dining experience. If something about your visit, order, or purchase falls short of expectations, we encourage you to let us know so our team can address your concerns. Please review the guidelines below for refunds, replacements, and cancellations.

Food and Beverages

Because food and beverages are prepared for immediate consumption, we generally cannot issue refunds for items that have already been consumed. If a dish or drink does not meet your expectations, please notify a member of our team while you are at the restaurant. We will review the concern and, where appropriate, offer a replacement or another suitable solution.

Online Orders and Takeout

Guests collecting takeout orders are encouraged to check their items before leaving the restaurant. If your order is incorrect, incomplete, or otherwise not as expected, please contact our team promptly so we can review the issue. Refunds or replacement orders will be evaluated individually and handled at management's discretion, subject to applicable law.

Gift Cards

All gift card purchases, whether physical or digital, are considered final and are not eligible for refunds or returns. Gift cards cannot be exchanged for cash except where required by applicable law. Any additional restrictions will be communicated at the time of purchase.

Reservations and Private Events

Standard Reservations: If you need to cancel or change your reservation, please notify us at least 12 hours before your scheduled arrival whenever possible. This helps our team manage seating and accommodate other guests.

Private Events and Large Parties: Deposits and cancellation arrangements for private dining, exclusive venue bookings, and large group events are governed by the terms agreed upon in your event contract. Unless your agreement states otherwise, cancellations made at least seven days before the scheduled event may qualify for a deposit refund. Please review your contract or contact our team to confirm the applicable conditions.

Merchandise

If Urla Legacy offers branded merchandise, eligible items may be returned or exchanged within 14 days of purchase when they are unused, unworn, unwashed, and in their original packaging, where applicable. A valid proof of purchase is required. Items that do not meet these conditions may not qualify for a return or exchange, subject to applicable law.

Contact Us

For assistance with a refund request, an order concern, or a cancellation, please contact our restaurant team or speak with a manager.

Restaurant: Urla Legacy
Address: 7300 Lone Star Dr, Suite C160, Plano, TX 75024
Email: info@urlalegacy.com
Phone: 214-440-2476